• Refund policy

Refund policy

At Clistos, we want you to love your purchase. If you're not completely satisfied, we're here to help. Please read through our return and refund policy below for more details.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
  • Items that show signs of use, damage not caused during shipping, or are missing original packaging may not be eligible for a refund.

2. How to Start a Return

To initiate a return, please contact us at help@clistos.com with the following details:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our support team will provide you with further return instructions once we receive your request.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Returns should be sent to:

Clistos
204 N Wayne St
Arlington, Virginia, 22201-1522
United States

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the issue so we can resolve it quickly. We will arrange a replacement or refund at no additional cost to you.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method. Please allow 7 business days for the refund to appear, depending on your bank or card provider.

Note: Original shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We currently replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at help@clistos.com.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company — it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at help@clistos.com.

8. Additional Information

This Return & Refund Policy is subject to changes and updates, which will be communicated on our website. Please review this policy regularly to stay informed about any updates.

9. Contact Information

If you have any questions regarding shipping, returns, or any other inquiries, please contact us using the following details:

Store Name:Clistos
Hours: Monday – Friday: 9:00 AM – 5:00 PM(EST)
Saturday – Sunday: Closed
Address: 204 N Wayne St, Arlington, Virginia, 22201-1522, United States
Phone: +1 703 351 7022
Email: help@clistos.com