FAQ,s
What materials are your hair accessories made from?
Our accessories are crafted from carefully selected materials designed for durability, comfort, and long-lasting elegance. Specific material details are listed on each product page.
Are your hair clips suitable for thick hair?
Yes, most of our hair clips are designed to hold various hair types securely. Please review individual product descriptions for size details.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?
Shipping times vary by location. Estimated delivery times are shown at checkout and outlined in our Shipping Policy.
Do you ship internationally?
We currently ship primarily within the United States. Shipping regions may expand in the future.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking information.
Can I modify or cancel my order?
Orders can only be modified or canceled shortly after being placed. Please contact us as soon as possible if you need assistance.
What is your return policy?
We accept returns within the timeframe stated in our Return Policy. Items must be unused and in original condition.
Who is responsible for return shipping costs?
Return shipping responsibility depends on the reason for return. Please refer to our Return Policy for detailed information.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us with photos within 48 hours of delivery so we can resolve the issue promptly.
Is my payment information secure?
Yes. We use encrypted and secure checkout systems to protect your personal and payment information.
What payment methods do you accept?
We accept major credit cards and other payment options displayed at checkout.
How should I care for my hair accessories?
Avoid excessive moisture, chemicals, and impact. Store your accessory in a dry place to maintain its quality and appearance.
How can I contact customer support?
You can reach our support team through the Contact Us page. We aim to respond within 24–48 business hours.