At Clistos, we are dedicated to providing a reliable and transparent shipping experience for all our customers. Whether you’re shopping for everyday essentials or a special piece of jewelry, we make sure your order gets to you safely and on time.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During peak periods (such as holidays, major sales, or new collection launches), processing may take an additional 1–2 business days.
Note: Business days do not include weekends or public holidays.
Shipping Regions, Delivery Time & Costs
We proudly ship to a wide range of international destinations. Shipping costs and estimated delivery times are listed below:
| Region | Countries | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free over $59.99 $12.99 under $59.99 |
7–15 business days |
| Europe | United Kingdom, France, Germany, Spain, and other European countries | Free over $59.99 $12.99 under $59.99 |
7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free over $59.99 $12.99 under $59.99 |
7–15 business days |
| Oceania | Australia, New Zealand | Free over $59.99 $12.99 under $59.99 |
7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free over $59.99 $12.99 under $59.99 |
7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American areas | Free over $59.99 $12.99 under $59.99 |
7–15 business days |
Total Delivery Time = Processing Time + Shipping Time
Shipping Methods
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Standard Shipping
Automatically applied to all orders. Shipping is free on orders over $59.99. A flat fee of $12.99 applies to orders below that threshold. -
Express Shipping (If Available)
May be offered at checkout based on your location. Additional charges apply.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Tracking information may take 24–48 hours to update after dispatch.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate before placing your order.
Clistos is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
Customs, Duties & Taxes
Orders shipped outside of the United States may be subject to import taxes, customs duties, or fees imposed by the destination country.
These charges are not included in your order total and are the responsibility of the customer.
Clistos has no control over these charges and cannot predict their amount.
Delivery Delays
While we do our best to ensure timely delivery, unforeseen circumstances such as customs inspections, logistics disruptions, or weather conditions may cause delays.
We appreciate your patience and understanding in such situations.
Need Help? Contact Us
If you have any questions regarding your shipment, need assistance with tracking, or want to report an issue, please reach out to our support team:
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Email: hlep@clistos.com
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Phone: +1 (703) 351-7022
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Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
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Address:
Clistos
204 N Wayne St,
Arlington, Virginia 22201-1522, USA